Last updated: 09/11/2024
At SmartViewProjector.com, we strive to provide the best quality smart portable projectors for our valued customers. If you are not satisfied with your purchase, we are here to assist you with our Refunds and Returns process. Please read our policy carefully to understand the conditions and procedure.
1. Eligibility for Returns
We offer a 7-day return policy from the date of delivery for all purchases made on SmartViewProjector.com. You may return a product for the following reasons:
• Damaged or Defective Product: If the projector is damaged or defective at the time of delivery, we will arrange for a return and provide a full refund or replacement.
• Incorrect Product: If you receive the wrong product (e.g., a different model or version), we will accept the return and issue a refund or send you the correct product.
• Change of Mind: If you decide you no longer want the product, you may return it, provided it is unused, in its original packaging, and in resalable condition.
2. Conditions for Returns
To qualify for a return, the following conditions must be met:
• Product Condition: The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and other items that came with it.
• Return Window: Returns must be initiated within 7 days of receiving the product.
• Proof of Purchase: You must provide proof of purchase, such as your order number or receipt.
• Non-returnable Items: We do not accept returns for products that are not in their original condition, have been used, or are missing components.
3. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Email us at [email protected] with the subject line “Return Request” and include the following details:
• Order Number
• Product(s) you want to return
• Reason for the return
• Photos of the product (if it is damaged or defective)
2. Approval and Return Instructions: Once we receive your request, our customer service team will review it and confirm whether your return is eligible. If your return is approved, we will provide you with detailed instructions on how to send the product back to us.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or we made an error in your order. We recommend using a trackable shipping service to ensure the product reaches us safely.
4. Return Address: Please return the product to the following address:
• Moon Star
• New No.26, Old No.14, Narasingapuram Street, Anna Salai,Chennai, Tamil Nadu, 600002
4. Refunds
Once your return is received and inspected, we will notify you by email about the status of your refund. If your return is approved:
• Refund Process: Your refund will be processed back to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment processor.
• Partial Refunds: If the product is not returned in its original condition, or if it is damaged due to misuse, we may issue a partial refund or refuse the return.
• Restocking Fee: We may charge a 10% restocking fee for returns made due to a change of mind or personal preference, as it helps cover administrative and handling costs.
5. Exchanges
At this time, we do not offer direct product exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.
6. Non-Returnable Products
Certain products may be excluded from our return policy, such as:
• Opened or used products (unless defective).
• Products missing parts or accessories.
• Products purchased through third-party retailers (please contact the retailer for their return policy).
7. Damaged or Defective Items
If the product is received damaged or defective, please contact us within 48 hours of receiving your order with the following information:
• Photos of the damaged product and packaging.
• Your order number and contact details.
We will offer a replacement or a full refund based on the severity of the issue.
8. Contact Information for Support
For any questions or assistance regarding returns, refunds, or exchanges, please contact us at:
• Email: [email protected]
• Address:
Moon Star
New No.26, Old No.14, Narasingapuram Street, Anna Salai,
Chennai, Tamil Nadu, 600002
9. Changes to the Return Policy
We may update or modify this Returns and Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
10. Legal Rights
This policy does not affect your statutory rights under Indian consumer law. If you believe that you are entitled to a return or refund under the law, please contact us, and we will do our best to accommodate your request.
By making a purchase on SmartViewProjector.com, you agree to the terms outlined in this Returns and Refunds Policy.